Shipping Policy

 

Average Delivery Times

USA:  3 Days (USPS Priority Mail or FedEx)
International: 11 Days

 

Processing Time

Orders are usually dispatched within 12-24 hours of payment.

 

Orders containing liquid (Non US orders only)

US delivery times are not affected by orders with liquid items.

International orders containing liquid items (Jewelry Cleansing Foam Kit or On The Go Jewelry Wipes) may experience a delay of 3 to 7 days. If your order contains these items along with an Akua Sonic Cleaner, and you wish to prevent this delay, please email us within 12 hours of placing your order, and we will ship your Akua Sonic Cleaner separately.

 

Orders Intended As Christmas or Birthday Gifts

We cannot guarantee that orders placed for specific occasions will arrive in time. Please consider the average delivery times mentioned above, and account for possible delays. As a result, we do not accept any returns or refunds for this reason.

 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched, please let us know as soon as possible. Once the order has been dispatched, we are unable to change the delivery address. We can however provide you with the local courier contact details where you may be able to reroute the order directly. Please see customer support section below for change of delivery address requests received on weekends.

 

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Please note that in some cases shipping information can get frozen, or delayed.

 

Cancellations

If you change your mind before you have received your order, we are only able to accept cancellations for a full refund before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. Please see customer support section below for cancellation requests received on weekends.

 

Customer Support

Our Customer Support team is available to assist you from Monday to Friday. 

If you place an order over the weekend and need to cancel or change the delivery address, please be aware that these requests can only be processed on the following Monday.

Consequently, there is a possibility that your order may have already been shipped out by the time we address your request. We will attempt to hold the package or communicate any address changes to the local courier, but may require you to contact them directly.

 

Process For Parcel Damaged In-Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim. We may require photo or video evidence to assist in expediting the process.

 

Undelivered Order Or Deliveries Returned To Sender

In rare instances such as incorrect or incomplete address, or if the courier is unable to contact you at the time of delivery, your order will be returned to our couriers local warehouse. In this case, please reach out to our customer support team, and they will provide you with the local tracking number and contact details to arrange for a new delivery directly with the courier.

It is the customers responsibility to provide the full and correct address, and we cannot accept responsibility for delays caused by incomplete delivery addresses, but we will do our best to work with you to resolve the matter.

 

Process For Parcel Lost In-Transit

In the extremely rare case that this happens, we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. We may require a certificate from the carrier, and request that you contact the courier directly. 

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Akuasonic ("we" and "us") is the operator of (https://www.akuasonic.com) ("Website"). By placing an order through this Website you will be agreeing to the terms above. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.